Check-in at the hotel

Transcribe the key terms used in this conversation and adapt them for your own purpose.

 

 At the end of the video, answer the following questions:

1.  How is the problem solved by the receptionist? 
2.  What do you think of her attitude? 
3.  Do you think the guest feels comfortable? 
4.  What can be inferred from the conversation? Is it lukewarm, clumsy, bitter, cordial? 

 Post your answers in the comments section below.