What do guests want?

Expressing opinions

Check-in situations and passive voice

Choose one role and act it out: Remember to use the structures review in the video: passive voice, interrogative mode,

Online dictionaries

Here are the links for both dictionaries I told you about. You can search directly in the box below, or if you prefer going to the website this is the link: http://www.oxfordlearnersdictionaries.com

English American English

WordReference.com English-Spanish Dictionary

Check-in at the hotel

Transcribe the key terms used in this conversation and adapt them for your own purpose.

 

 At the end of the video, answer the following questions:

1.  How is the problem solved by the receptionist? 
2.  What do you think of her attitude? 
3.  Do you think the guest feels comfortable? 
4.  What can be inferred from the conversation? Is it lukewarm, clumsy, bitter, cordial? 

 Post your answers in the comments section below.

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